Website & booking terms.

1. Booking requests and confirmation

Submitting a request does not reserve an appointment or take payment. Dates and arrival times shown in the booking form are preferences, in Sydney time. Wally’s will contact you to confirm availability, your service, the total quote and the appointment. Paying a deposit also does not automatically confirm your preferred date or time.

An arrival time is not a guaranteed completion or collection time. We’ll discuss how long your job is expected to take when confirming the work. Provide accurate contact, vehicle or property details so we can reach you.

2. Quotes and approval of work

Each job is quoted for the vehicle or glass area, film or finish, coverage and any preparation or removal needed. Existing tint, the condition of the glass or paint, and access to a property can affect the quote. The $100 deposit is not an advertised full-service price.

We’ll confirm the scope and total price before work starts. If inspection reveals additional work or a change to the quote, we’ll explain it and obtain your approval before proceeding. Any agreed service-specific conditions must be provided before you accept them and cannot remove your consumer rights.

3. Deposits, payments and invoices

A $100 AUD deposit applies to each service booked. It is credited towards that service’s agreed total. If you book separate services, a separate deposit applies to each. The remaining balance is due on completion unless Wally’s agrees otherwise with you.

After your request is saved, secure hosted Stripe Checkout may be offered for the deposit. You can also arrange payment with the team. Enter card details only in the payment provider’s checkout; do not send them through our contact or booking forms. Closing or failing checkout does not cancel an already saved booking request.

A checkout clearly labelled test mode is a sandbox and does not take real money. A saved request or a deposit amount shown on screen is not proof of payment. Keep your receipt and contact us if a payment appears to have been taken but has not been recorded.

4. Changes, cancellations and refunds

Call 0416 402 004 as soon as possible if you need to change or cancel your visit. A new date or time needs Wally’s confirmation. If you’ll be late, let us know so we can discuss whether the job can still proceed that day.

These website terms do not impose an automatic cancellation fee or automatic forfeiture of your deposit. Any proposed cancellation charge must be reasonable, explained and agreed before you pay, and remain subject to Australian Consumer Law. If Wally’s cannot provide the agreed service, we’ll discuss a suitable new appointment or refund the deposit for work that will not be provided.

Cancelling a booking and refunding a payment are separate steps. Cancellation does not automatically return money. Contact us about a paid deposit so we can review the circumstances, any agreed conditions and your consumer rights. Approved refunds are arranged separately, normally to the original payment method. The time for funds to appear depends on the payment provider and your bank.

5. Preparing for your service

You must be authorised to approve work on the vehicle or property. Tell us about existing tint, damage, repairs or other conditions that may affect the installation. For home or business work, confirm access and any owner or site approvals with the team before the visit.

6. Film selection, aftercare and warranties

We’ll discuss suitable film or finish options and any relevant limitations before you agree to the job. Follow the care instructions provided for your specific installation, including any advice about curing, cleaning or operating the windows. Ask us before using a product or method you’re unsure about.

Any applicable product or installation warranty will be explained for your chosen service. Its terms are separate from, and do not replace, your rights under Australian Consumer Law. No particular warranty period is promised by this website.

7. Problems with your service and your rights

Contact Wally’s with your booking or invoice reference and a description of any concern so we can assess the work and discuss an appropriate remedy. Nothing in these terms excludes the consumer guarantees or other rights and remedies that cannot lawfully be excluded. These can include repair, replacement, refund or cancellation, depending on the issue. Read the ACCC’s consumer rights and guarantees guidance.

8. Website, shop and external links

The shop tab currently accepts enquiries only; it does not take product orders. Project photos show past work, not a guarantee that every vehicle or property will have the same result. Availability and job requirements are confirmed directly with Wally’s.

Use the forms for genuine enquiries and provide only information you are authorised to share. External websites and payment services have their own terms and privacy policies. We may update these website terms for future bookings; an update does not retrospectively change the conditions already agreed for your job.

9. Contact Wally’s

For booking changes, deposit questions or service concerns, call 0416 402 004 or email [email protected]. You can also send an enquiry or find the workshop.